Refund policy

All returns are free

Wrong size? Changed your mind? No drama. You have 30 days from delivery to return anything unworn and unwashed, and we pay the return postage, wherever you are. Sale items included.

How to start a return

1. Go to purple-helmet.com and click the account icon (top right).
2. Sign in with your email address. We'll email you a six-digit code.
3. Find your order, click Request return, choose the item and tell us why (e.g. "too small").

UK: we'll email you a free prepaid returns label. Pop it in the post and you're done.

Outside the UK (EU, US, Canada, Australia and elsewhere): every item is printed to order at the print facility closest to you, so we handle international returns one by one. Request your return as above, or email info@purple-helmet.com with your order number, and we'll arrange it at our cost. That will either be a prepaid label or, where sending it back isn't worth the trip, a replacement or refund without you needing to return it.

Exchanges (e.g. a different size)

Request a return for the item and put the size you need in the note. In the UK, your new one goes out as soon as the original arrives back with us. Outside the UK, we'll sort the quickest option with you by email.

Refunds

We refund to your original payment method within 14 days of receiving your return (or of agreeing that you don't need to send it back). Your bank may take a few more days to show it.

Faulty, damaged or misprinted?

Every item is printed to order, and very occasionally one slips through. Email info@purple-helmet.com within 30 days of delivery with a photo and your order number and we'll replace or refund it. You won't need to send it back.

Your legal rights

UK and EU customers have a legal right to cancel within 14 days of delivery. Our 30-day free returns are on top of that, and none of this affects your statutory rights.

Questions? info@purple-helmet.com

PH Racewear Ltd, trading as Purple Helmet. 7 Oakridge View, Killinghall, Harrogate HG3 2WH, United Kingdom.